Assistant Administration Manager

We are seeking a detail-oriented and proactive Assistant Manager to oversee and manage Facility and operations within our organization. This position requires an individual with strong ETS knowledge, leadership abilities, and a hands-on approach to ensuring the smooth functioning of the transportation department.

Key Responsibilities:

• Supervise facilities by coordinating among the essential teams of Building Management Services, Security, Housekeeping, Catering and Cafeteria Management, Printing & Stationery, Executive Assistance, Front Office, Dispatch and Pantry Services and any other administrative cell or service pertinent to your respective office.
• Be aware of statutory compliances that apply to your office and ensure they are adhered to.
• Keep your manager appraised on a regular basis of all administrative activities of your responsibility.
• Conduct and document regular facilities inspections.
• Familiarize yourself on crisis management skills and contribute to managing situations such as fire drills, transport arrangements in case of heavy rains, medical arrangements in case of emergencies etc.
• Assist teams with all the statutory requirements of ISO Audits.
• Gain sound knowledge of the Firms internal processes in handling of checking and processing bills, vendor management, inventory management, movement of materials into and out of the office, GST, invoicing, SAP, reporting to Finance, managing MIS, building maintenance, disposing of scrap etc.
• Maintain immaculate records and keep track of renewal of AMC contracts and any other agreements.
• Maintain ongoing communication with contractors, clients, and team.
• Manage and motivate staff reporting to him.
• Serve as a key point of contact for guests, addressing inquiries, bookings related requests and concerns.
• Ensure the delivery of personalized services, anticipating guest needs to enhance their experience and satisfaction.
• Coordinate with various departments to address and resolve guest issues effectively, ensuring a positive resolution.
• Collect feedback and follow up with guests to improvise standards and address any potential areas for improvement.
• Collaborate with various departments (Facility, Housekeeping, Front Desk, Food and Beverage, etc.) to ensure the seamless coordination of guest services.
• Respond to guest complaints and concerns, handling escalations with tact and ensuring resolution in a timely manner.
• Manage schedules, Bookings and internal communications for smooth operations of scheduled events.
• Analyze trends in guest feedback and operational data, identifying areas for improvement and recommending action plans.

Qualifications

• B.A./B. COM/ B.SC/ BE-Tech./ BCA or MBA or Diploma in Business Administration or other related courses.
• Must have 6-8 years experience preferably in a similar industry.

Skills

• Strong understanding of job description, good stakeholder management & negotiating skills
• Strong command over the English language, both spoken and written.
• High level of integrity, self –motivated and ability to motivate others, dynamic team player and proven high abilities to be an efficient, multi-tasking, dependable & reliable worker.
• Leadership qualities, ability to guide, support and motivate team members.
• MS Office proficiency.

Additional Requirements:

• Night Shift Availability: This position will require the candidate to work in night shifts on a regular basis and willingness to work flexible hours to join a dynamic team.