Assistant Account Manager

Designation: Assistant Account Manager

Department: Client Experience and Operations

Key Roles & Responsibilities:

• This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.
• Presales:
• Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
• Making sure that the requirements are documented and signed off by clients.
• Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.
• Post Sales:
• Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more
• services which could benefit the clients while being in SW
• Working with internal stakeholders ensuring the smooth operations of the clients.
• Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the
• customer lifecycle increase.
• Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business
• plans.
• Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the
• committed SLA for resolution is met.
• Renewals and retention of the client.
• Skills & Qualification Required:
• BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
• 3-6 years of experience in a client facing Sales and Account Management role.
• Thrive in a fast-paced environment while maintaining excellent attention to detail
• Strong communication, organization, and project management skills
• 3+ years of people management experience is a must; experience managing teams of 5+ people preferred ensure that the committed SLA for resolution is met. o Renewals and retention of the client. Skills & Qualification Required - BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
• 3-6 years of experience in a client facing Sales and Account Management role. • Thrive in a fast-paced environment while maintaining excellent attention to detail Strong communication, organization, and project management skills 3+ years of people management experience is a must; experience managing teams of 5+ people preferred