Asset Management Manager

At Pocket FM, we're scaling fast and behind every creator, engineer, and employee is technology that simply works.

With 1,800+ devices across Bangalore, Mumbai, and the US, we're looking for a Manager – Asset Management who can build, streamline, and scale our asset management function from the ground up.

This is an opportunity for someone who enjoys building systems, driving automation, managing IT assets at scale, and leading teams in a fast-moving environment.

What You'll Own

• Own the complete IT asset lifecycle from procurement and allocation to tracking, maintenance, and decommissioning
• Build and streamline asset management processes using FreshService, ServiceNow, or similar ITSM platforms
• Drive device compliance through MDM, security baselines, OS patching, and lifecycle controls
• Manage hardware procurement, vendor relationships, negotiations, and SLAs
• Lead audit readiness and ensure accurate asset records and compliance documentation for ISO 27001 and ITGC
• Identify opportunities to automate workflows and improve operational efficiency
• Oversee asset-related tickets, device movements, and lifecycle processes across locations
• Lead, mentor, and develop the Asset Management team

What You'll Bring

• 5–6 years of experience in IT Asset Management or IT Operations
• 1–2 years of experience managing a team
• Hands-on experience with FreshService, ServiceNow, or equivalent ITSM tools
• Strong understanding of MDM solutions such as Jamf, JumpCloud, or Microsoft Intune
• Experience managing hardware procurement, vendors, audits, and compliance
• Strong process orientation with the ability to build systems and workflows from scratch
• Experience working across multiple offices or geographies is an added advantage