ASM
Aditya Birla Fashion and Retail Ltd · Kolkata · onsite · Posted 61d ago
Undisclosed5–10 yrsfulltimeSourced from
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About this role
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1) Job Purpose:
Write the purpose for which the job exists (in 2-3 lines)
To be responsible for smooth store operations, store performance, process compliance and profitability of the respective store.
2) Dimensions
Number of stores
Business/Unit Workforce Number
Value of Business Handled
Net Working Capital
NSV Target
No. of unique third party/vendors handled
Value of receivables and payables handled
Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section
Key Challenges:
- Planning and implementing store performance initiatives, unique to the context and target market of the store
- Effective monitoring of performance, compliance & budgets of the store
- Maintaining higher standards of store operations and customer service to meet competition
Write
the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)
Key Result Areas
Supporting Actions
Ficial Deliverables to ensure target achievement
- Opex reduction - Rationalization in Manpower, H&S, Power, R&M costs, except OC
- Leverage all inputs - marketing, product, space efficiency & operations - to ensure that new & annualized stores achieve their ABPs
- Set store wise weekly targets and continuously track the 3 most critical Ops KPIs
- Making sure all factors affecting shrinkage is covered to ensure shrinkage control
- To ensure increase in basket size for each customer
Enhancing consumer experience at stores to increase repeat purchase
- Taking required initiatives to ensure consistency in store standards as listed
- Execute store improvement plan to deliver objectives of customer, people efficiency
- Ensure improvement in customer interaction standards by improvements in - Customer service (measured by mystery shopper & complaint resolution, Cashiering Efficiency)
- Provide product feedback to the category team from the stores & FEC teams for better understanding of customer choices, expectations & the current trends
Ensuring processes compliance at the Store
- Implementation and execution of strong Fire & Safely SOP and proper warehouse management in every store
- To implement regular sales performance tracking and action plan for all employees at the front end
- Ensure a system of Weekly reviews with DMs to achieve week & month objectives. Ensure DMs understand & drive the priorities as set during week ORMs - displays, replenishments, target tracking through goal books, new option displays.
- Focus on Availability of all required Licenses/Acts for store operations, accuracy in salary register maintece/Leave maintece
- To ensure coordination with the category team for stock pushing
- Coordination with the HO/ZO marketing team for ATL/BTL plans
People management in the respective stores
- Ensure training & inputs to equip team in processes & customer handling
- Ensure store develops a culture of training owned by managers - basics mandatory for new joiners & identified as per need for existing team.
- To ensure that stores follow MPM guidelines as per the norms shared
- Succession planning and grooming for ADM/DM. Ensure a well tracked programme to ensure they are competent for the new role
- To ensure the stores in the zones comply with the statutory guidelines and processes
- To ensure continuous people management, engagement & development for reducing attrition
Key Role Parameters
Educational Qualification
Graduate / Post Graduate
Relevant Experience to perform the role
4- 6 Yrs
Competencies
Able to think broadly, Analytical Thinking, Team Work Collaboration, Delegation Empowerment, Customer Focus,Innovation, Creativity, Result Orientaion, Communication
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServicePayablesPeople managementOPEXsales performanceadmProcess complianceCustomer Handlingcomplaint resolutionSuccession PlanningoperationsmaintenanceSalesWarehouse ManagementcompliancemarketingFront End
About Aditya Birla Fashion and Retail
Aditya Birla Fashion and Retail Ltd
Fashion & Textile
27.0k+
employees
1988
38 years old
Mumbai, Maharashtra
India
₹6.6L PA avg
Avg at Aditya Birla Fashion and Retail
About
Aditya Birla Fashion and Retail is a major player in the apparel industry, focusing on a diverse portfolio of branded clothing and retail solutions.
Industries
Fashion & TextileRetail
Employee ratings
0 reviews
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