ASG - Customer Assistance Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an ASG - Customer Assistance Representative based in Canada.

As a Customer Assistance Representative, you’ll provide critical roadside support to members during stressful and time-sensitive situations. Working remotely, you’ll combine empathy, clear communication, and urgency to coordinate assistance efficiently. You’ll use mapping and multiple technology systems to accurately identify customer locations and dispatch authorized service providers. Your ability to remain calm and solution-oriented will directly contribute to customer safety and satisfaction. The role offers structured paid training and ongoing development in a supportive, recognition-focused environment. This is a full-time opportunity supporting ongoing business operations, with flexible scheduling across evenings, nights, and weekends. You’ll play an essential role in delivering reliable assistance when customers need it most.

Accountabilities:: Respond promptly and professionally to members requesting roadside assistance, providing reassurance and guidance throughout the interaction.

Assess customer situations, identify their location using mapping software, and determine the appropriate assistance required.

Dispatch authorized roadside service providers and coordinate support while maintaining a strong focus on customer safety.

Navigate multiple systems and applications simultaneously to document interactions, manage requests, and provide accurate information.

Communicate clearly with customers and service providers in both French and English.

Resolve customer questions and concerns with empathy, professionalism, and a positive attitude.

Maintain accurate records and follow established processes, service standards, and operational procedures.

Adapt to high-volume, fast-paced environments while maintaining accuracy and service quality.

Participate in paid virtual classroom training and ongoing role-specific learning.

Use approved technology and AI-enabled tools where applicable to support daily tasks, improve efficiency, and enhance decision-making.

Requirements:

Must reside in Canada and be at least 18 years of age.

High school diploma or equivalent qualification.

At least 3 months of customer service experience.

Strong verbal and written communication skills in both French and English.

Comfortable working with Microsoft Office 365, Microsoft Teams, and Windows-based environments.

Ability to navigate multiple systems simultaneously and use Google Maps or similar mapping tools.

Strong problem-solving skills with the ability to assess situations and determine appropriate next steps.

Demonstrated empathy, adaptability, reliability, and a customer-focused mindset.

Ability to remain calm and professional when assisting customers in stressful or urgent situations.

Flexibility to work a variety of schedules, including evenings, nights, weekends, and other shifts as required.

For the work-from-home setup, a hardwired internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload is required.

Must have access to a quiet, distraction-free workspace; webcam presence is required during training and production.

Benefits:

Competitive hourly pay ranging from $15.55 to $19.90 , depending on province of residence.

Fully remote work-from-home opportunity, helping reduce commuting time, costs, and stress.

Company-provided equipment, so you have the tools needed to perform the role.

Comprehensive medical, dental, life, and vision insurance.

Company-matched RRSP contribution.

Paid vacation time.

Complimentary roadside assistance membership.

Employee Assistance Program (EAP) and wellness resources.

Paid virtual classroom-style onboarding and ongoing job-specific training.

Supportive workplace culture focused on engagement, recognition, and employee development.

Full-time employment supporting an existing business operation.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1