AS400 production support

Job Description

Zensar Technologies Limited is seeking a proactive Associate to provide production support for its Warehouse Management System (WMS). The role involves troubleshooting, maintaining, and enhancing AS400‑based applications, ensuring high availability and performance of critical logistics processes, and collaborating with cross‑functional teams to resolve incidents promptly.

Responsibilities

• Monitor WMS production environment and respond to alerts and incidents.
• Diagnose and resolve AS400 application issues affecting warehouse operations.
• Perform root‑cause analysis and implement corrective actions.
• Coordinate with functional teams to prioritize and schedule fixes.
• Maintain documentation of incidents, resolutions, and system configurations.
• Assist in system upgrades, patches, and routine maintenance tasks.
• Develop and execute test cases for bug fixes and enhancements.
• Identify opportunities for process improvement and automation.
• Communicate status updates to stakeholders and management.
  
  

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 6+ years of production support experience with AS400 (IBM i) platforms.
• Hands‑on experience with Warehouse Management Systems (WMS).
• Proficiency in RPG, CL, or COBOL programming on AS400.
• Strong analytical and problem‑solving skills.
• Familiarity with SQL/DB2 on IBM i.
• Excellent communication and teamwork abilities.
• Ability to work under pressure and meet SLA targets.
• Knowledge of logistics or supply‑chain processes is a plus.
  
  

About Us

At Zensar, we're experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.