As400/iSeries Batch Operations professional

Job Summary

Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment. As a Computer Operator you will be on the technical frontline - performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.

Responsibilities

• Lead and oversee daily operations for Mainframe batch/console operations, Mainframe Technical Support, and iSeries operations.
• Provide technical guidance and operational direction to the operations team across MF, Tech, iSeries, and MRO environments.
• Manage daily, weekly, and shift-based work schedules and ensure adequate operational coverage.
• Coordinate staffing and operational responsibilities for batch streams and LPAR coverage.
• Provide operational leadership during Sev1 and Sev2 incidents as the primary operations focal point.
• Drive SWAT calls and lead operational issue resolution activities through completion.
• Conduct daily operations status meetings and morning turnover calls.
• Attend and actively participate in all operational and change management calls.
• If you have a passion for technology and a desire to continually improve your skills - this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 4 years of experience in As400/iSeries Batch Operations
• Experience with scheduling software, reporting, and logging
• Proficient with Operating Systems
• Experience with Troubleshooting, Backup/Recovery and Basic Networking
• Strong experience in Mainframe Operations, Batch Processing, Console Operations, and Infrastructure Support.
• Experience with ITSM/Remedy ticketing systems and incident management processes.
• Strong understanding of SLA management and operational governance.
• Proven ability to lead Sev1/Sev2 incident management and SWAT calls.
• Excellent customer communication and stakeholder management skills.
• Strong documentation and reporting capabilities.
• Experience managing operations teams in a 24x7 production support environment.
• Knowledge of Mainframe technologies, iSeries operations, and enterprise infrastructure support.
• Strong analytical, troubleshooting, and problem-resolution skills.
• Ability to manage multiple priorities in a fast-paced operational environment.

Preferred Technical and Professional Experience

• Proficient with Operating Systems (Windows or Mac)
• Experience supporting financial services or enterprise production environments.
• Familiarity with QMX, SharePoint, IPC tools, VDI environments, and operational governance processes.
• Experience presenting operational reviews and RCA findings to senior leadership.
• Leadership experience managing geographically distributed teams.

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