{"@context":"https://schema.org","@type":"JobPosting","title":"Area Service Manager","description":"

Role & responsibilities

. Responsible driving customer satisfaction ,customer engagement in respective zone

.Ensure service system process adherences at dealership.

Monitor infrastructure for Service and drive improvement.

.Drive customer complaint resolution and take preventive actions wherever possible.. Ensuring timely feedback to Back-end HQ team through technical reports and failure analysis report. Support new product launch by ensuring readiness as per recommendation of HQ, lead data collation and preliminary reporting of Pilot vehicles.

Parts & Lube availability at dealerships and it offtake monitoring

. Free Service Redemption imrovement

.Warranty claim /FSC claim account reco and collection of No due certificate from dealerships quarterly basis.

.Identify dealership's team training need (technical / soft skill ) and arrange trg programs.

Preferred candidate profile

Experience -5+Yrs in OEM Service Two Wheeler Industry

Immediate Joiner Pref

Area Covering -Pune ,Satara, Kolhapur, Goa

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