Area Service Manager
TVS Motor · Bhopal · onsite · Posted 1d ago
Undisclosed12–21 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Group Company: Tvs Motor
Designation: Area Service Manager
Office Location: Bhopal
Position description: #*ASM
AboutTVS / Who are we
Drive Area-level service business targets including service retention, lost customers recovery, paid service growth, parts revenue, and warranty control
- Ensure uniform implementation of service SOPs, diagnostics, and technical processes across dealerships
- Expand the service network and plan service infrastructure development and capacity enhancement as per potential projection
- Ensure dealer profitability by improving operational efficiency and monitoring TMs and dealership KPIs such as NPS, CFR, workshop efficiency, and repeat repairs
- Identify low-performing outlets and lead turnaround strategies through QLQD score reviews, random audit NCs, and coordination with sales and spares teams
- Ensure timely and effective resolution of critical technical issues from the field, warranty cost control, claim accuracy, and failure trend analysis
- Analyze new, repeated, and post-modified technical problems and escalate or provide feedback to the technical team while ensuring timely warranty claim generation and parts dispatch
- Review and coach TM service and service engineers, identify training needs, drive upskilling, and tie up with educational institutions for manpower adequacy
- Drive customer satisfaction initiatives, promote value-added services, manage escalated complaints, and organize customer engagement activities
- Review customer complaints generation and resolution with TMs and provide feedback to HO
- Promote and ensure adoption of digital tools, dashboards, and diagnostic tools
- Ensure rollout of new model readiness, service campaigns, EV preparedness, and initiatives like doorstep service, quick repair service, EWH, double shift, pickup and delivery
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Engagementdealercustomer satisfactionTrend AnalysisCfrDiagnosticsdiagnosticTMSInfrastructure developmenttraining needsCustomer ComplaintsNPSSalesdispatch
About TVS Motor
TVS Motor
Automobile
6.0k+
employees
1979
47 years old
Chennai, Tamil Nadu
IN
₹8.3L PA avg
Avg at TVS Motor
About
One of the largest 2-wheeler companies in the world. Dealing in Racing-inspired Apache bikes, commuter motorcycles, scooters, mopeds, & 3-wheelers.
Industries
AutomobileManufacturingUrban Transport
Employee ratings
10 reviews
3.9/ 5
Culture
3.0
Career growth
2.9
Work-life
2.8
Employees rate it well for
Skill Development39Overall Company39
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