Area Service Manager

Roles and Responsibilities :

• Manage after-sales service operations in the assigned area, ensuring timely resolution of customer complaints and issues.
• Oversee a team of service engineers, providing guidance on technical knowledge, problem-solving, and communication skills.
• Develop and implement effective strategies to improve customer satisfaction ratings through proactive communication, issue escalation management, and process improvements.
• Collaborate with other departments (e.g., sales, marketing) to identify opportunities for upselling/cross-selling services.

Job Requirements :

• 12-18 years of experience in after-sales service or related field (area customer care manager/state head).
• Proven track record in managing teams responsible for after-sales service operations.
• Strong understanding of industrial equipment/machinery industry trends and regulations.
• Excellent leadership skills with ability to motivate teams towards achieving targets.