TIRUCHIRAPPALLI · FULLTIME
Area Service Manager
Luminous Power Technologies
Tiruchirappalli · onsite · Posted 13d ago
Sourced from
Undisclosed4–6 yrsfulltimeTiruchirappalli
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Section · 01
About this role
Job Title
Location
Travel
Department / Function
Role
Job Summary
Qualifications
Key Responsibilities
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Area Service Manager
Location
Trichy, Tamil Nadu
Travel
Yes
Department / Function
Service
Role
Individual
Job Summary
Frontline role handling Service centers directly. Monitors service quality and coaches service centers to achieve desired service levels. This position is directly responsible for the overall customer service operations for all products manufactured/marketed by Luminous Power Technologies Ltd in the given area. Will be accountable for implementation of the strategy at ground level.
Qualifications
- B.E. (Regular) / B. Tech (Regular) / 3 Years Diploma.
- Specialization in: Solar or Renewable Entergy / Computer / Computer Science / Electronics / Electricals / Electronics Telecommunication / Industrial Electronics / Mechanical / Information Technology
- 4 to 6 Years as Area Service Manager.
Key Responsibilities
- Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /
- Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistently
- Monitor the performance of service centers with strong periodic review mechanism.
- Ensure to manage service center inventory as per MSL credit limits across all service centers.
- Ensure to generate service revenue through AMC Sale, SPD Sale Accessory Sale
- Ensure to keep trained field technician / field service engineer at all service center location in adequate quantity.
- Ensure no escalation from trade end customers.
- Ensure planned visits to trade resolve issues timely maintain good market reputation.
- Monitor successful implementation of quality systems and standards in the service departments.
- Build sustainable competitive advantage in service operations.
- Execute the customer service strategy for all products across the service network.
- Ensure to do regular audits of service center infrastructure and inventory.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Servicecustomer satisfactionTelecommunicationService qualityEnergy ManagementauditsQuality SystemsNPSField ServiceManufacturingoperationsSalesInformation TechnologyService Operationstechnician
Section · Company
About Luminous Power Technologies
Luminous Power Technologies
Consumer Electronics & Appliances
3.7k+
employees
1988
38 years old
Gurgaon/Gurugram, Haryana
India
₹9.2L PA avg
Avg at Luminous Power Technologies
About
Luminous Power Technologies provides innovative energy solutions and solar products, enhancing energy accessibility and efficiency for homes nationwide and internationally.
Industries
Consumer Electronics & AppliancesManufacturingElectronics
Employee ratings
10 reviews
4.2/ 5
Culture
3.8
Career growth
2.6
Work-life
3.5
Employees rate it well for
Overall Company42Work-Life Balance41
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