Area Service Manager

Role & responsibilities:

• Call resolution within the agreed SLAs at the location level.
• Ensuring complete resolution of the critical complaints with regards to the functioning of the product
• Visiting the local / up-country dealer locations and understanding their issues with regards to the service delivery
• Monitoring the Technicians performance and ensuring they are updated on
• the various products through timely trainings and refreshers.
• Ensuring the service centers have adequate supply of spares and are always equipped to resolve the customer queries
• Ensuring complete root-cause analysis and solutioning to the recurring problems / customer complaints
• Timely reporting the status on agreed parameters