Area Service Manager

Job Title: Area Service Manager

Department: Service

Job Location: [Mumbai]

Key Responsibilities:

• Manage end-to-end service delivery and ensure complaint resolution within agreed SLAs.
• Handle critical customer complaints and ensure timely resolution.
• Monitor technicians performance and coordinate product/service training.
• Manage Authorized Service Centers (ASC) and third-party resources.
• Ensure adequate availability of spares and timely service support.
• Prepare MIS reports and conduct root-cause analysis for recurring complaints.
• Maintain strong relationships with Service Centers, Dealers, Customers and internal stakeholders.