Area Service Manager

Job Summary

Area Service Manager

Location: Gaya

Travel Required: Yes

Department / Function: Service

Position Name: Area Service Manager

Designation: Area Service Manager

Role: Individual

Key Responsibilities

• Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /
• Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistently
• Monitor the performance of service centers with strong periodic review mechanism
• Ensure to manage service center inventory as per MSL credit limits across all service centers
• Ensure to generate service revenue through AMC Sale, SPD Sale Accessory Sale
• Ensure to keep trained field technician / field service engineer at all service center location in adequate quantity
• Ensure no escalation from trade end customers
• Ensure planned visits to trade resolve issues timely maintain good market reputation
• Monitor successful implementation of quality systems and standards in the service departments.

Qualifications

• Should be graduate /Diploma /B.Tech

Key Skills

• Customer Service
• Field Service Management
• Inventory Management
• Dealer/Distributor Management
• Revenue Generation
• Staffing
• Quality Management
• Trade Relations
• Market Reputation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.