Area Service Manager

Job Details

• Job Opening Name: Area Service Manager
• Job Type: Full time
• Location: Ahmedabad, Gujarat, India
• Industry: Electric Vehicles
• Experience: 5+ years in Automobile Industry

Job Summary

Area Service Manager role in the Electric Vehicles industry, based in Ahmedabad, Gujarat, India.

Responsibilities

Service Operations Management

• Manage daily service operations to ensure efficient and timely service delivery for EV two-wheelers.
• Supervise installation, maintenance, and repairs of EV components, including batteries, charging systems, and motor controllers.
• Ensure service center and field service activities meet quality and compliance standards.

Technical Expertise Support

• Provide guidance to technicians on diagnostics, repairs, and preventive maintenance.
• Stay updated on emerging EV technologies and collaborate with engineering teams for complex repairs.

Customer Service Satisfaction

• Address customer issues promptly and professionally to maintain high satisfaction levels.
• Analyze feedback to enhance service processes and minimize vehicle downtime.

Team Leadership Development

• Recruit, train, and manage service technicians and support staff in the region.
• Conduct regular training sessions to ensure the team adheres to safety protocols and technological advancements.

Charging Infrastructure Support

• Oversee the maintenance and proper functioning of public and private charging infrastructure.
• Coordinate with local partners to expand the charging network in the region.

Parts Inventory Management

• Ensure availability of spare parts, including critical EV components like batteries and controllers.
• Optimize inventory systems to predict demand and streamline the supply chain.

Cost Management Reporting

• Manage service operations within budget while maintaining quality standards.
• Prepare performance reports, identify areas for improvement, and implement cost-saving measures.

Compliance Safety

• Ensure all service operations adhere to safety regulations, particularly for high-voltage and battery systems.
• Conduct regular safety audits and promote a safety-first culture within the team.

Qualifications

• UG: Any Graduate

Experience

5+ years in Automobile Industry

Education

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