Area Service Incharge

Roles and Responsibilities :

• Manage after-sales service operations for consumer electronics and appliances, ensuring timely resolution of customer complaints.
• Oversee the maintenance of refrigerators, washing machines, air conditioners, and other home appliances to ensure optimal performance.
• Develop strategies to improve customer satisfaction through effective communication, problem-solving, and issue escalation procedures.
• Collaborate with cross-functional teams to identify areas for process improvement in service operations.

Job Requirements :

• 4-7 years of experience in after-sales service or a related field .
• Strong knowledge of consumer electronics, appliances, and their maintenance requirements.
• Proven track record in managing complex issues related to refrigerators, washing machines, air conditioners, etc.