Area Service Incharge

Roles and Responsibilities :

• Manage after-sales service operations, ensuring timely resolution of customer complaints and issues.
• Coordinate with field engineers to perform repairs, maintenance, and installations at customers' premises.
• Develop and implement effective strategies for improving customer satisfaction through excellent after-sales support.
• Analyze data to identify trends and areas for improvement in the after-sales process.

Job Requirements :

• 4-9 years of experience in after sales service or a related field.
• Strong knowledge of aftersales processes, including repair, maintenance, installation, and warranty management.
• Excellent communication skills with ability to handle complex customer queries via phone or email.
• Product Experience - (CH/RTP) is must