Area Service Incharge - Chennai

1. Calls- To attend special calls regularly.

2. Service Franchisees - To manage Service Franchisees. To process promptly claims of spare parts and service amounts for the Franchisees and forward to CMO for approval.

3. Spares dispatch -To organize for spares dispatch to Service Franchisees.

4. Service of Dealer heaters To do service of Dealers repairable heaters at our Workshop.

5. Complaint Record Closing – Updation of Complaint Record after work completion.

6. To support Distributors / Dealers / DSA on service related issues through our Service Franchisees

7. Reports - To collect within guarantee complaint analysis report, quality service feed back report, guarantee spare parts analysis report from all service franchisees Within the stipulated time.

8. Collection - To collect the from Customers for service bills. Collection should be handed over Commercial Dept. without keeping any pending amount.

9. Spare Parts Plan - To prepare and submit Annual Requirement Projection for spare parts (all product) and submit to Service Head.

10. Spare Parts Despatch Plan - To send monthly spare parts despatch plan to HO.

11. Spare Parts Indent - To send spare part Indent for marketing products to sourcing dept with a copy to Service Head as and when required.

12. Spare Parts Usage - To monitor spare parts consumption.

13. Spare Parts Stock - To verify stock of spare parts at spare parts godown.

14. Defective Product & Replacement - To hand over defective product (unrepairable) to our stores dept. along with Replacement Request Form (approved by Manager – Service) and new product (for replacement) should be handed over to the customer along with Delivery Challan.

15. Franchisees Visit - To visit Franchisee once in 2 months to sort out service related issues. Pls call to [phone removed]