Area Service Field Manager

Role & responsibilities :

• Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer new Vehicle sales, Customer Retention, sale of Service Programs through Channel Partners.
• Customer Satisfaction Ensure high level of Customer Satisfaction - DCSI, low Customer complaints and Average Resolution of time.
• Process adherence – Regular OJT with Dealer manpower on Aftersales Processes, conduct regular audits and improve performance as per KIN standards.
• Manpower – Recruit critical manpower, support Dealer in training plan, Regular assessment of manpower skill level and share input with Dealer Principal.
• Audits – Warranty audits, Infrastructure audit, Process Quality Audit. Spare Inventory audit.
• Network expansion and monitoring of workshop construction till workshop activation.
• Conduct Regional Service activities like Service Camps for promotion of Kia Brand and customer satisfaction.
• Follow up with Dealer team on payments for license renewals.
• Technical support – Preliminary level of technical support to Dealer, sharing information with HO technical team on critical technical issues.
• Implement KIN initiatives at Dealer level.
• Sharing of competition information with RSFM on regular basis.