Area Sales Officer

Job Description: Retail Sales Officer

Company Name: Noble Steel (Sangam Steel)
Job Title: Retail Sales Officer
Department: Sales
Job Location: Kozhikode, Salem, Kochi, Namakkal, tuticorin, Chennai, Chengalapattu
Employment Type: Full-Time
Reporting To: HOD

Website: https://www.noblesteels.com/

Job Summary

Sangam Steel is looking for a motivated and customer-oriented Retail Sales Executive to manage retail sales, assist customers, promote steel products, and achieve sales targets. The ideal candidate should have good communication and negotiation skills, a customer-focused approach, and the ability to develop strong relationships with customers, contractors, fabricators, and dealers.

Key Responsibilities

• Attend to walk-in customers and understand their steel product requirements.
• Explain product specifications, quality, pricing, sizes, and availability.
• Generate sales leads and convert enquiries into confirmed orders.
• Prepare quotations, sales orders, invoices, and other sales documents.
• Achieve daily, weekly, and monthly sales targets.
• Maintain strong relationships with existing customers and develop new customers.
• Coordinate with the store, warehouse, and dispatch teams to ensure timely delivery.
• Monitor stock availability and communicate inventory requirements to the concerned team.
• Handle customer queries, complaints, and after-sales service.
• Follow up on pending quotations, customer orders, and outstanding payments.
• Maintain accurate sales records and prepare daily sales reports.
• Ensure proper product display, store cleanliness, and adherence to company policies.
• Keep track of local market trends, competitor pricing, and customer preferences.

Required Qualifications

• Minimum graduate degree in any discipline is preferred.
• 13 years of experience in retail sales, preferably in steel, hardware, building materials, or construction-related products.
• Knowledge of steel products such as TMT bars, MS angles, channels, flats, pipes, sheets, and other steel items is an advantage.
• Basic computer knowledge, including MS Excel and billing or inventory software.
• Good communication, customer service, and negotiation skills.
• Ability to work with sales targets and manage multiple customer enquiries.

Key Skills

• Retail Sales and Customer Handling
• Product Knowledge and Sales Pitching
• Lead Generation and Follow-up
• Negotiation and Order Closing
• Billing and Documentation
• Inventory Coordination
• Relationship Management
• Target Achievement

Key Performance Indicators (KPIs)

• Achievement of monthly sales targets.
• Number of new customers acquired.
• Conversion rate of customer enquiries into orders.
• Repeat business and customer satisfaction.
• Timely follow-up on quotations and pending orders.
• Accuracy of sales documentation and billing.
• Collection of outstanding payments, wherever applicable.

Compensation and Benefits

• Salary: As per industry standards and candidate experience.
• Incentives based on sales performance, as per company policy.
• Training and career growth opportunities.
• Other benefits as per company policy.

Preferred Candidate Profile

The ideal candidate should be energetic, trustworthy, proactive, and commercially oriented, with a strong interest in retail sales. Experience in steel trading, hardware, construction materials, or a building materials showroom will be an added advantage.