Area Sales Manager - Retail Self Employed

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)

KRA1 Sales Growth & Client Acquisition Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition

Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business

Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes

Augment the sales volumes of Unsecured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline

Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base

Track & report on sales operations and productivity metrics, and work towards building a high-performance sales culture

Actively participate in initiatives and contests driven by Business Development teams

KRA2 Operational Effectiveness Work with dual focus on sales volume and value (IRR) through the team

Track & ensure SLA adherence, sales efficiencies and ROI

Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well

Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to RSM as well as down the line

KRA3 Distribution &

Market

Expansion Develop and strengthen distribution network through liaising and networking efforts, considering product positioning and competitive pressures

Scan the market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the unsecured segment

Engage with DSA channel network and execute the agreed touch point management system for faster customer connectivity and loan processing-disbursement; escalate issues appropriately for timely resolution

KRA4 Customer Servicing &

Relationship

Management Coordinate with risk and operations teams to execute robust, customer friendly loan approval and booking processes Recommend improvements to operating procedures and technological tools to enhance customer experience through reduced processing TATs while simultaneously ensuring compliant operations

Ensure customer queries/ complaints are addressed in a timely and effective manner and coordinate personally to expedite the same

Leverage close direct customer relationships to carry out post sanction surveillance and generate early warning signals on NPAs

KRA5 Risk

Management Execute compliant Sales Operations and work in line with risk management principles via coordination with Risk team

Ensure closure of deal documentation and credit administration requirements, including opening of escrow accounts for receivables lending in line with regulatory and financial controls requirements

Support risk management by maintaining focus on prescribed guidelines and process checks at all stages of the unsecured loan transaction and raising potential alarm cases in advance

Proactively identify and report risks in order to ensure portfolio quality is maintained

Liaise with the channel partners, customers and the risk team on specific escalation cases

KRA6 Internal Stakeholder

Management Partner with peer ASMs and reporting SMs (if any) to overcome challenges and support sales growth via effective channel management, customer acquisition

Proactively build and maintain relationships with key internal stakeholders (E.g. Operations, Risk Management) for smooth and efficient transactions and issue resolution