Area Receivable Manager
Chola · Madurai · onsite · Posted 41d ago
₹12.0L - ₹18.0L PA10–18 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Track and monitor the collection progress vis--vis the target on a daily basis.
- Monitor the database of 90+ defaulters
- Monitor closely shortfall recovery cases
- Coordinate with the sales teams at regular intervals on ED & NS cases
- Ensure that customers under the probable NPA list are contacted immediately;
- Follow up personally on these cases Ensure rigorous follow up so that cases do not progress into subsequent buckets
- Plan and organize the sale of repossessed and surrendered vehicles, on approval from National Receivables Manager
- Provide recommendations to Credit/Sales teams on intentional defaulters and alert on alarming customer segments
- Alert Credit team in cases where there has been an oversight during Field Investigation
- Ensure that all customer queries/complaints are responded to the satisfaction of the customer
- Regularly monitor and control collection costs vs. budget
- Devise strategies to maintain a high quality portfolio in the area
- Allocate and divide responsibilities to Collections Associates/BRMs, based on factors such as bucket categories, localities, etc.
- Track the number of calls/visits made by the team and monitor their performance on a daily basis
- Encourage team to document customer replies and follow up with the customers actively to ensure that the payment is made
- Guide the team to work with the Sales team in handling ED and NS cases
- Monitor and track the Daily Collections Report (DCR) or Hands off sheet of teams member on a regular basis
- Support and guide the team on handling large ticket and difficult customers cases involving crisis, threat, etc.
- Ensure that the team members receive adequate training on collection techniques
- Ensure that the teams adhere to the SOP / compliance / statutory norms when contacting customers
- Ensure preparation of Collections MIS for tracking and analyzing Branch performance
Sourced from naukri
Skills
Recoverydispute managementTeam HandlingCollectionsVehicle Financecollection management