Area Receivable Manager

1. Handle chronic / complex cases and repossession at the Branch/Area office and ensure maintenance of a quality collections portfolio

2. Lead and manage the team of Collections Associates/BRMs

3. Liaise with the Legal team and ensure adherence to Standard Operating Procedures

Lead and manage the team of Collections Associates/BRMs

1. Allocate and divide responsibilities to Collections Associates/BRMs, based on factors such as bucket categories, localities, etc.

2. Track the number of calls/visits made by the team and monitor their performance on a daily basis

3. Encourage team to document customer replies and follow up with the customers actively to ensure that the payment is made

4. Guide the team to work with the Sales team in handling ED and NS cases

5. Monitor and track the Daily Collections Report (DCR) or Hands off sheet of teams member on a regular basis

6. Support and guide the team on handling large ticket and difficult customers cases involving crisis, threat, etc.

7. Ensure that the team members receive adequate training on collection techniques, Ensure that the teams adhere to the SOP / compliance / statutory norms when contacting customers

8. Ensure preparation of Collections MIS for tracking and analyzing Branch performance