Area Operations Manager

We are looking for a results-driven Area Manager Operations to manage multiple restaurants, drive sales growth and profitability, ensure operational excellence, and maintain high standards of customer experience, compliance, and people management.

Key Responsibilities:

1. Business Performance & Sales Growth

• Drive achievement of sales targets across assigned restaurants through effective business planning and execution of local store marketing initiatives.
• Monitor restaurant performance, identify business opportunities, and implement action plans to improve sales, profitability, and operational efficiency.
• Control food, paper, and distribution costs in line with business targets.
• Analyse monthly MIS reports and operational dashboards to identify performance gaps and drive corrective actions.

2. Restaurant Operations & Excellence

• Ensure consistent implementation of operational playbooks, standard operating procedures, and brand service standards across all restaurants.
• Monitor front-of-house and back-of-house processes through regular operational reviews.
• Conduct monthly unannounced management visits and ensure timely closure of identified gaps.
• Drive internal audits, compliance checks, and corrective action plans to maintain operational standards.
• Maintain restaurant operational excellence scores above defined business benchmarks.

3. Customer Experience & Brand Standards

• Drive consistent delivery of excellent customer service and overall guest experience across the assigned patch.
• Implement customer engagement and loyalty initiatives to increase repeat visits and customer retention.
• Monitor customer feedback, identify service gaps, and implement improvement plans.
• Ensure adherence to food safety, hygiene, quality, and brand standards.

4. People Management & Development

• Lead, coach, and develop Restaurant General Managers and restaurant teams to achieve business objectives.
• Maintain optimal staffing levels and ensure critical positions are fully staffed across existing restaurants.
• Ensure new restaurants achieve required staffing strength within one month of launch.
• Drive employee engagement initiatives, training, capability development, and retention.
• Maintain restaurant team capability scores above 80% through structured training and development plans.
• Monitor attrition trends and implement initiatives to improve employee engagement and retention.

5. Process Compliance & Performance Reviews

• Ensure effective implementation and regular review of FOH and BOH operational processes.
• Conduct weekly performance reviews with Restaurant General Managers and monthly business reviews across the assigned patch.
• Ensure timely completion of management visitation reports, internal audits, and corrective action plans.
• Track key performance indicators through MIS reports, dashboards, and operational scorecards.

6. New Restaurant Launches

• Support new restaurant openings by coordinating staffing, training, operational readiness, and adherence to brand standards.
• Monitor post-launch performance and ensure staffing and operational benchmarks are achieved within defined timelines.
• Coordinate with HR, Supply Chain, Finance, Projects, Design, and Culinary teams to ensure smooth execution.

Desired Candidate Profile :

• 6-8 years of relevant experience in QSR, F&B, retail, or hospitality operations.
• Proven experience managing multiple restaurants, stores, or business units.
• Strong understanding of sales management, cost control, profitability, and operational KPIs.
• Experience in team leadership, talent development, employee engagement, and staffing management.
• Knowledge of restaurant audits, food safety, hygiene, operational compliance, and customer service standards.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to manage a geographically distributed team and drive performance through Restaurant General Managers.
• Proficiency in MIS reporting, performance dashboards, and business review processes.
• Willingness to travel across assigned restaurant locations as required..