DELHI · FULLTIME
Area Operations Manager
LENSKART SOLUTIONS LIMITED
Delhi · onsite · Posted 85d ago
About a minute. You'll make an account on the way through.
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Section · 01
About this role
1. Behavioral Expectations:
- Ownership: Takes full accountability for area performance in terms of all metrics (sales, CX, operations).
- Speed & Proactiveness: Acts quickly on issues; anticipates risks.
- People Leadership: Coaches Store Directors, builds strong teams, addresses underperformance firmly.
- Customer Mindset: Prioritizes customer experience and service consistency.
- Execution Discipline: Ensures standards are followed without constant follow-up.
2. Functional Competencies:
- Business Management: Drives revenue through key levers (conversion, productivity, ATV).
- Multi-Store Control: Runs structured reviews; identifies and fixes performance gaps early.
- Field Effectiveness: Strong store presence; improves weak stores within 6090 days.
- Operational Control: Maintains strong audit scores, inventory discipline, and SOP adherence.
- Stakeholder Management: Works effectively with HR, Supply Chain, and Training to resolve issues.
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Section · 02