Area Operations Manager

Role & responsibilities

1. Behavioral Expectations (How they operate)

• Ownership Takes full accountability for area performance in terms of all metrics (sales, CX, operations).
• Speed & Proactiveness Acts quickly on issues; anticipates risks.
• People Leadership Coaches Store Directors, builds strong teams, addresses underperformance firmly.
• Customer Mindset – Prioritizes customer experience and service consistency.
• Execution Discipline – Ensures standards are followed without constant follow-up.

2. Functional Competencies (What they are good at)

• Business Management – Drives revenue through key levers (conversion, productivity, ATV).
• Multi-Store Control – Runs structured reviews; identifies and fixes performance gaps early.
• Field Effectiveness – Strong store presence; improves weak stores within 60–90 days.
• Operational Control – Maintains strong audit scores, inventory discipline, and SOP adherence.
• Stakeholder Management – Works effectively with HR, Supply Chain, and Training to resolve issues.

Preferred candidate profile

Retail Background , Knowledge about NPS