Area Operations Manager II Ajmer, Jaipur, Mumbai

Educational Qualification/Work Experience

• Graduate / Post Graduate (MBA/PGDM preferred).
• 6-12 years of experience in Banking/NBFC Home Loan Operations.
• Minimum 3-5 years in a team handling
• Strong exposure to Home Loan processing, sanctions, disbursement, documentation, and post-disbursement activities.
• Experience in managing multiple branches/locations preferred.

Key Skills & Competencies

• Strong knowledge of Home Loan operational processes and regulatory requirements.
• Expertise in credit documentation, property legal and technical processes, and disbursement controls.
• Sound understanding of RBI guidelines, KYC, AML, audit, and compliance requirements.
• Ability to drive process standardization and operational excellence.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and customer service orientation.
• Proficiency in MS Excel, MIS reporting, and digital loan management systems.
• Strong leadership, coaching, and people management skills.

Key Responsibilities

• Manage end-to-end home loan operations across the assigned area.
• Ensure timely login, processing, sanction documentation, and disbursement of loan cases.
• Monitor TAT (Turnaround Time) and service quality metrics.
• Ensure compliance with internal policies, regulatory guidelines, and audit requirements.
• Drive productivity and process improvement initiatives.
• Manage branch operations teams and provide training and guidance.
• Coordinate with Sales, Credit, Legal, Technical, Risk, and Central Operations teams.
• Review operational MIS, identify gaps, and implement corrective actions.
• Handle escalations and ensure superior customer experience.
• Ensure portfolio quality through strong operational controls.

Preferred Attributes

• Result-oriented with a strong focus on process efficiency.
• Ability to manage high volumes while maintaining accuracy.
• Strong communication and interpersonal skills.
• Experience in handling operations for multiple branches within a region.
• Ability to work effectively in a fast-paced and target-driven environment.

Interested candidates can share their CV at [email removed]

Thanks and Regards,

Shilpa

HR Team