Area Operations Head

Key Responsibilities

• Manage end-to-end operations of approximately 6- 11 branches.

• Monitor and drive fee collection and outstanding recovery.

• Control student left-outs/dropouts and improve student retention.

• Drive customer/student/parent satisfaction and resolution of escalations. • Ensure strict adherence to AESL processes, SOPs and compliance requirements.

• Monitor branch-level Accounts and financial processes. • Ensure accuracy and timely reporting through EDP/MIS.

• Monitor Counsellor productivity, follow-ups and enrolment performance.

• Manage and monitor Branch Admin teams and infrastructure.

• Conduct regular branch visits and performance reviews. • Identify operational gaps and drive corrective action plans.

• Work closely with Academic, Sales, Finance, HR and other cross-functional teams.

Key KPIs

• Fee Collection & Outstanding Recovery

• Student Retention & Left-Out Control

• Customer Satisfaction & Complaint Resolution

• Branch Compliance & SOP Adherence

• Counsellor Productivity & Conversion

• EDP/MIS Accuracy & Timely Reporting

• Accounts & Reconciliation

• Branch Operational Performance

• Admin & Infrastructure Management

• Timely Closure of Operational Action Points Candidate Profile

Education:

• Graduate in any discipline.

• MBA/PGDM in Operations, Business Administration or related fi eld is preferred.

Experience:

• 8- 12 years of overall professional experience.

• 3 - 5+ years in Area Operations / Multi-Branch Operations.

• Experience managing 10+ branches will be an advantage.

• Candidates from Education, Test Preparation, Retail, Banking, Healthcare, Hospitality or other multi-location service industries may be considered.

• Experience managing cross-functional teams is preferred. Key Competencies

• Strong multi-branch operations and team management

• Excellent communication and stakeholder-management skills

• Strong analytical and problem-solving ability

• Fee collection and retention management

• Customer-centric approach

• MIS/EDP and MS Excel proficiency

• Strong execution, follow-up and decision-making skills

• Ability to manage escalations and work in a target-driven environment

• Willingness to travel extensively across assigned branches.