Area Manager

Sales Delivery
Achieve assigned business targets through mapped branches and RM productivity.
Monitor lead flow, login-to-issue journey, and ensure conversion hygiene.
Track persistency, activation ratios, and average ticket size performance.

Team Management
Review RM performance, daily DSR/LMS inputs, and portfolio conversions.
Conduct regular coaching, joint calls, and capability-building sessions.
Drive discipline in reporting, field planning, and activity tracking.

Branch & Partner Engagement
Strengthen engagement with Branch Heads, Deputy Branch Heads, and frontline staff.
Activate Lead Generators (LGs) and push branch-level customer meetings.
Conduct product awareness, sales huddles, and campaign discussions.

Customer Servicing & Escalation Control
Ensure timely closure of customer servicing issues with operations and claims.
Support branches with renewal follow-ups and lapse prevention.
Maintain documentation accuracy and minimize adverse customer experience.

Compliance & Governance
Ensure adherence to internal controls, sales guidelines, and regulatory norms.
Monitor documentation completeness, risk flags, and product suitability.
Maintain audit readiness and avoid mis-selling or process deviations.