Area Manager
Basil Capital · Bengaluru · onsite · Posted 22d ago
About a minute. You'll make an account on the way through.
About this role
Company Description
Basil is a fast-growing food brand built on transparency, real ingredients, and fresh food made to order. Instead of labeling food as good or bad, Basil focuses on serving honest meals that let guests clearly understand what they are eating. The brand currently operates over 60 outlets across Bangalore, Chandigarh, and Delhi and is rapidly expanding toward 1,000 touchpoints in the next three years. With a commitment to fast, fresh, and transparent dining, Basil is rethinking how India eats and offering growth opportunities for people who care about quality and customer experience.
Role Description
The Area Manager is a full-time, on-site role based in Bengaluru, responsible for overseeing multiple Basil outlets within a defined territory. This role includes managing daily operations, ensuring adherence to brand standards, and monitoring key performance metrics such as sales, customer satisfaction, and quality. The Area Manager will coach and support outlet managers, plan staffing, oversee training, and ensure compliance with health, safety, and food hygiene requirements. Day-to-day responsibilities also include conducting regular store visits, resolving operational issues, coordinating with central teams on marketing and supply chain, and driving local initiatives to improve efficiency and profitability.
Qualifications
- Operational management skills, including multi-outlet supervision, performance monitoring, and process improvement.
- Team leadership and people management skills, with experience in coaching, motivating, and developing frontline and managerial staff.
- Customer service and relationship management skills, with a focus on guest experience, feedback handling, and issue resolution.
- Analytical and planning skills, including data-driven decision-making, budgeting, and resource allocation.
- Strong communication and collaboration abilities to work effectively with cross-functional teams.
- Previous experience in food service, QSR or retail as an Area Manager is highly beneficial.
- Bachelor's degree in Business, Hospitality Management, or a related field preferred, or equivalent practical experience.
- Ability to work on-site across Bengaluru outlets, with flexibility for local travel and extended hours as needed.
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