Area Manager

Key Responsibilities:

a. Leadership and Team Management:

• Lead and inspire a large team across multiple stores, fostering a culture of excellence, collaboration, and continuous improvement.
• Provide guidance, training, and support to ensure team members are motivated, engaged, and equipped to deliver exceptional service.

b. Operations Management:

• Oversee day-to-day operations of restaurants, ensuring smooth functioning and adherence to brand standards, operational procedures, and regulatory requirements.
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimize operational efficiency and profitability.

c. Customer Service and Satisfaction:

• Champion a customer-centric approach, ensuring the highest level of service and satisfaction to drive customer loyalty and positive reviews.
• Address customer feedback and complaints promptly and effectively, taking proactive measures to enhance the overall experience.

d. Business Performance:

• Drive sales growth and profitability by analysing performance metrics, identifying areas for improvement, and implementing strategies to achieve revenue targets.
• Contribute to the development and execution of strategic plans & initiatives to drive business growth, expand market presence, and stay ahead of industry trends.

e. Brand Standards and Compliance:

• Uphold brand standards and ensure consistency in product quality, service delivery, and overall guest experience across all restaurants.
• Ensure compliance with company policies, industry regulations, and health and safety standards, maintaining a safe & secure environment for employees & guests and other legal requirements.

f. Interdepartmental Coordination:

• Act as a liaison between different departments to ensure effective communication and collaboration.
• Work closely with internal departments such as HR, marketing, finance, and operations to align strategies, share insights, and drive cross-functional initiatives.

Key Requirements:

• A minimum of 10 years of progressive experience in F&B Operations.
• Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred).
• Proven experience in a similar role within the quick service/fast food industry, managing multiple locations and large teams.
• Strong leadership abilities with excellent interpersonal and communication skills.
• Excellent interpersonal and communication skills, with the ability to inspire and motivate teams.
• Proficiency in various computer software programs (MS Office, restaurant management software, etc).
• Strategic thinker with the ability to analyse data, identify trends, and make data-driven decisions.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.