Area Manager Network- Vizag & Tirupati

Role & responsibilities

As the Area Manager, you will be responsible for handling installation, fault repair, Sales / Rental upgrade through service teams, migration of customer to better technologies, Partner management related activities. It would be your job responsibility to continuously to monitor performance enhancement in line with targets, process/SoP adherence, and remove obstacles in service delivery within AoP.

What will you do?

• Responsible for installation, fault repair & cable O&M activities for Airtel broadband services customers for the zone
• Responsible for KPI delivery as per target
• Upkeep of broadband network (Cable Copper & ODN) and Network elements
• Strengthen partner infra to ensure timely delivery
• Migrate customers to better technology & speeds
• Responsible for continuous improvement in customer experience
• Responsible for process & SoP adherence
• Responsible for reducing OPEX expenditure
• Improvement in quality of workmanship in the zone
• S2S (New sales, rental upgrade, technology migration, Other LoB products etc.) through service teams
• Optimum use of resources with planned productivity
• Responsible for timely material consumption
• Anticipate risks on services & take proactive action to ensure customer satisfaction
• Partner Management - Ensure correct documentation, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
• Work closely with all stakeholders to ensure smooth operations.
• Recommend process improvements to enhance customer experience
• Responsible for a seamless experience for customers during the entire life cycle with Airtel and improve the CFI score
• Reduction of Gross fault rate and repeat by taking proactive steps, including clearing faulty Tag rectification & NE rehab.
• GIS Vs field accuracy
• Gate meeting at defined frequency
• Visits as per defined norms
• Marquee permission
• Proactive corrections
• New process implementation

Preferred candidate profile

• BE / B Tech ECE with more than 6 yrs Or Diploma ECE with more than 8yrs of relevant work experience
• Good management and leadership skills.
• Self-Motivated and positive attitude.
• Proactive and result-oriented.
• Driving quality management.
• Team Player.
• Decision maker.
• Lead & Manage Change, Process Orientation & strong Customer Focus
• Excellent negotiation and customer interfacing skills.
• Effective communication/interpersonal skills