Area Manager - DTC
Airtel ATN · Not specified · onsite · Posted 35d ago
Not disclosed6–8 yrsfulltimeSourced from
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About this role
About The Role
D2C ZSM spearheads delivery of all lines of businesses in the catchments assigned. He/ She maximizes extraction while providing quality service to customers. Both Retail teams & Broadband teams roll up to this role holder. He/She would drive engagement with residential societies (RWAs) to make Airtel the preferred Service provider as well as ensure successful In-store operations.
Retail Store Operations
Strategic Store Rollouts- Ensuring all store deployment processes are completed in time for launch of stores (staffing/ inventory/ IT)
Store Operations/ Compliance/ Profitability
Must be a Graduate (Full Time)/ MBA (preferred)
Work Experience
Must have 6 - 8 years of sales experience, preferably in Retail / Broadband sales.
D2C ZSM spearheads delivery of all lines of businesses in the catchments assigned. He/ She maximizes extraction while providing quality service to customers. Both Retail teams & Broadband teams roll up to this role holder. He/She would drive engagement with residential societies (RWAs) to make Airtel the preferred Service provider as well as ensure successful In-store operations.
Retail Store Operations
Strategic Store Rollouts- Ensuring all store deployment processes are completed in time for launch of stores (staffing/ inventory/ IT)
Store Operations/ Compliance/ Profitability
- Ensure & Own compliance with all defined SOPs
- Co-ordination with Zonal/ Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)
- Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.
- Monitor all competitor activities and share recommendations for response
- Ensure escalations are handled within the stated TAT
- Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan
- To ensure deployment of agreed programs across all stores
- Enhance acquisition quality
- Drive growth in contribution from higher rental plans
- Mark territories for TSMs and drive productivity growth.
- Increase the Tag utilization in Low Utilized NEs and buildings.
- Working closely with Channel Partners and TSMs to support closure of leads
- Drive engagement with residential societies (RWAs) to make Airtel the preferred
- service provider
- Provide best in class services to customers while keeping Detractor Index in check.
- Ensure total compliance of CE guidelines & processes
- Ensure Circle support to manage exceptional escalations, if required
- Ensure seamless supply of quality manpower at the stores & field
- Control TSMs & SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper on boarding process.
- Results orientation
- Entrepreneurship
- Strong communication skills
- Consultative Selling skills
- Collaboration skills
- Team management
Must be a Graduate (Full Time)/ MBA (preferred)
Work Experience
Must have 6 - 8 years of sales experience, preferably in Retail / Broadband sales.
Sourced from foundit
Skills
Customer ServiceStore Operations Compliancepeople developmentconsultative sellingteam management
About Airtel ATN
Airtel ATN
Telecom
11-50
employees
Dún Laoghaire
Ireland
₹3.1L PA avg
Avg at Airtel ATN
About
Airtel ATN hopes to soar above its competition. The company provides data communications software and services for customers in the aviation industry. Airtel's products support the next-generation digital communications system known as the Aeronautical Telecommunications Network (ATN). Products include ATN routers, ATN transport servers, and generic ATN communications packages. The company's services include software development, systems integration, engineering, installation, and training. the company has provided communications systems to aviation customers since 1993. In 2006 the company was acquired and taken private in an MBO led by chief executive Frank O'Connor and director Norman Stewart.
Industries
TelecomHardware & NetworkingSoftware Product
Employee ratings
10 reviews
3.5/ 5
Culture
3.3
Career growth
2.6
Work-life
3.3
Employees rate it well for
Skill Development39Work-Life Balance35
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