Area Manager - Debt Management Services - COE/Senior Area Manager

Job Purpose


Objective is to create a virtuous cycle of improvement in our product process to increase ease for our DMS Field team to run their daily activities.

Ensuring timely delivery of Legal system related project respective deliverables

Ensuring timely communication to stakeholders on project deliverables

Working experience of Mobile App will be an added advantage

Responsible for management of operational issues arises in DMS Legal system and to provide support to field team

Understanding of how collection works and interference of legal system work flow will be an added advantage.

Preparation of management MIS on various IT projects and deliveries

Understand change requirements to raise user stories and BRD with ITCulture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes

Duties and Responsibilities

To manage daily BAUs and assigned project status and progress.

Skill set for BRD and User Stories write-up

To create Test Cases Scenario to perform Biz UAT

Domain experience in Debt Management services will be an added advantage

Defined KPI daily monitoring

Required Qualifications and Experience


Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.