Area Head - Gold Loan

Job Requirements

About the role

• Role / Job Title: Area Head – Gold Loan
• Business: Retail Banking
• Function / Department: Gold Loan
  
  

Job Purpose

The role entails scaling up the business and distribution of Gold‑Loan lending for a designated area by delivering banking needs to customers in the most cost‑efficient and technology‑effective manner. The incumbent will collaborate closely with the Retail team – Product, Operations, Retail Liability, IT – to provide a seamless and fulfilling customer experience and ensure IDFC First becomes the primary bank for all banking needs.

Roles & Responsibilities

Key / Primary Responsibilities

• Identify branches and potential locations for Gold‑Loan business based on market surveys, competition mapping (NBFCs & banks) and volume analysis.
• Increase distribution channels by identifying non‑branch avenues for Gold‑Loan sales.
• Achieve a minimum Gold‑Loan productivity of ₹40 lacs per month on new business and ensure 80 % re‑generation on eligible customers.
• Recruit dedicated manpower (Gold‑Loan Officers / Territory Managers) to drive customer acquisition.
• Grow the AUM base for Gold‑Loan solutions while meeting revenue, cost, profitability and portfolio‑quality targets.
• Collaborate with the Business‑Loan Product Head to offer best‑in‑class funding/multifunding solutions and appropriately incentivise key DSTs.
• Ensure timely renewals of Gold‑Loan customers to retain the existing client base.
• Maintain strong relationships with valuers and valuation agencies.
• Train Gold‑Loan officers on fraud prevention and related controls.
• Design a fulfilling customer journey that leads to customer delight and positions IDFC First as the banking partner of choice.
• Ensure successful adoption of internal compliance and regulatory frameworks across the business.
  
  

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality across the assigned area.
• Propose improvements to processes and policies across Retail Banking to drive operational efficiencies and high‑quality customer service.
• Leverage in‑house synergies through collaboration with internal stakeholders.
  
  

Managerial & Leadership Responsibilities

• Attract and retain best‑in‑class talent for key roles in the reporting structure.
• Build, motivate and retain the team while maintaining controlled attrition.
  
  

Education

Graduate Degree – Any

Post‑Graduate Degree - Any

Experience

• Years of Experience: 5 to 8 years
• Industry: BFSI
  
  

Key Success Metrics

• Increased profitability
• Growth in Assets Under Management (AUM)
• Improvement in portfolio quality
• Higher total number of customers
• Increase in customer acquisitions