Area Head - Gold Loan | Multiple location

• POSITION DESCRIPTION
  
  

JOB TITLE : Area Head-Gold Loan

GRADE : AVP-I

DEPARTMENT : Micro Banking

LOCATION : Region

SUB-DEPARTMENT : Gold loan

TYPE OF POSITION : Full-time

REPORTS TO : Regional Business Manager – Gold Loan

REPORTING INTO

Officer - Gold Loan & Officer - Assets Desk

• ROLE PURPOSE & OBJECTIVE

• Responsible for business lines of 8-10 branches, ownership of P&L – Asset & Branch Banking of Branches
• Drive Gold loan in the respective areas. The position is responsible for overall growth, Profit and Loss and success of the business in the area.
• Responsible for the control and recovery of loans in his/her area, risk assessment and recovery strategies
• Identification of suitable locations for Ujjivan gold loan business in consultation with Product Team and get the activation done of location.
• Identifying the Gold Appraisers for branches in near by location for smooth functioning of the Business Flow
• Goal setting, resource planning for branches/personnel in assigned area.
• Work closely with product and marketing team to drive suitable branding and marketing activities in his/her respective areas.
• All physical assets requirement for Gold Loan business need to in place as per defined policy.
• Smooth roll out of Gold Loan business in assigned branches with all required aspects in place.
• SIZE OF THE ROLE
  
  

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Portfolio to be managed up to AUM of Rs. 10 Cr.
• Maintain relationship with channel partners like: DSA and BC
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
  
  

Business

• Managing Gold loan and portfolio for assigned branches.
• Increasing product penetration in existing customers of the bank.
• Maximization in NTB customers through GLO leads and other partner channels
• Ensure appraiser identification and management for hassle free processing of Gold Loan.
• Monitor, improve and repair productivity benchmarks for staff, TAT and process
• Staffs must achieve decided productivity standard of Gold Loan Business in all branches.
• Achievement of business targets in terms of loan book growth with weighted IRR.
• Ensure all credit (collections) parameters are achieved as set by the management.
• Organizing brand building, CSR and marketing activities for Gold Loan promotion.
• Ensure/ crosscheck the better services as per bank standards by partner channels to Gold Loan customers.
  
  

Customer

• Ensure customers are educated about all Gold Loan schemes/services offered by Ujjivan.
• Ensure lower customer attrition by providing different Gold Loan Schemes as per customer requirement.
• Ensure maximum renewal of Gold Loan as per set benchmarks.
  
  

Internal process

• Ensure compliance with lending guidelines, quality framework and audit requirements.
• Speedy resolution of any audit/ vigilance observations and take necessary steps to prevent recurrence audit and other regulations.
• Ensure appraisers must adhere the appraising standard as decided by bank. And timely rotation of Appraisers must be done.
• Monitor health of portfolio in the area under Management.
• Approve deviations and exceptions according to policy in place.
• Provide market feedback to product team to revise the product offerings.
  
  

Service Quality

• Ensure all the TAT parameters are adhered.
• Ensure all the queries and complains raised by the customers in the assigned area are addressed in appropriate and timely manner.
• Focus on FTR (first time right) in all the services offered e.g. account opening, loan disbursement and service requests.
• Channel partners must adhere the standard service norms of bank.
  
  

Learning & Performance

• Ensure that all members of his team are up to date on all relevant circulars and all products/services offered in the Branch.
• Periodically evaluate the staff competences in various parameters set under goal setting and give feedback to concerned staff and supervisors
• Ensure adherence to training man-days/ mandatory training programs for self and reportees.
• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees.
• Maintain critical staffing levels at all times through timely recruitment& training in conjunction with the HR team.
• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
  
  

Educational

Qualifications

• Graduate, any professional qualification will be added advantage.
  
  

Experience

• Minimum 5 years of experience covering secured assets & branch banking/ Micro Banking
  
  

Functional Skills

• Rich knowledge of markets, marketing activities and products
• Process & Compliance Orientation: Knowledgeable on KYC norms/guidelines for liabilities & unsecured loans
• Team management
• Ability to speak and read regional language(s)- is desirable
• Good knowledge of commonly used software like MS Office, outlook
  
  

Behavioral Skills

• Training Skills
• Interpersonal skills – ability to handle various types of mindsets and get desired output for meeting bank's goal
• Willingness to travel & relocation as per business requirements and career opportunities
• Managing customer relations
• KEY INTERACTIONS
  
  

INTERNAL

EXTERNAL

• Product and marketing team
• Legal & technical team
• Regional Ops, Credit, collection
• External marketing agency
• Audit, Vigilance, Admin & FCU team
• Channel Partners
• Branch Banking Team
• State Govt Agencies/ Panchayats
• Micro Banking Team
• Different vendors
  
  

Date

PREPARED BY:

Reviewed By

LAST UPDATED BY:

DATE: 01-02-2024