Area FCU Manager (Hyderabad)

Job Purpose Responsible for the Risk Containment Unit (RCU) ensuring a risk free on boarding of the customers, investigation and any other ad-hoc activities keeping in line with the organizations goal gaining leadership in affordable finance space though prudent risk control methods.

Job Context & Major Challenges Organizational Context

Key Aspects Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete range of housing finance solutions such as home loans, home improvement and home construction loans, balance transfer and top-up loans, loans against property and construction finance. The company acquired its license on 9th July 2014 and has aggressive growth plans. ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and self-employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40,000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country. The ABHFL Sales organization works broadly with 3 customer segments – retail (individual) customers, institutional customers (for retail and institutional loan consumers) and builders (for both retail tie-ups and construction finance), with a major share of the business coming from retail customers. Client segments can also be divided into Salaried and Self-employed, with both having very different preferences and needs. Job Context Mitigating Operational & Fraud Risks emanating from the dynamic ever-changing external as well as internal environment. Keep the Operational errors & fraud at the minimum. Identifying potential Risks, analysing them, building checks & balances, and evaluating them in order to plug the gaps in every gamut of the offerings/process. Environment scanning for any new trend of Fraud Modus operandi. Learnings from the external environment for new controls in terms of Technology and Process. Increasing Risk awareness among the internal stakeholders on the benefits of Controls, after all, Money Saved = Money Earned. Gap identification & implementation of appropriate checks & balances including Risk related technologies for efficient and cost-effective monitoring to mitigate fraud risk by identifying highly technical, complex, and sophisticated frauds to minimize fraud losses. Supervising investigations and decoding complex frauds. Increasing Fraud Risk awareness among the internal stakeholders on the benefits of Controls. Finding a balance between Controls & Convenience. Keeping the existing process up to date with changes in business strategy and technological changes Cost optimizations and bring operational efficiency Engage with the Vendor and motivate them to deliver high-quality reporting. Market alert and market new fraud trends and it mitigates.

Enabling Skill Sets & Qualifications Excellent understanding of current market practices in Fraud Detection, Investigation, Analytics, etc. 3+ years of progressively responsible experience in managing the Fraud detections process with NBFCs/HFCs in the mortgage business

Key Result Areas KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters) KRA1 General Overview of RCU process (Pre-Sanction Sampling, Fraud savings, Fraud Hit rate in Location Notional Savings in the assign location for all cases reported in fraud. Monthly Hit. KRA2 Vendor/Agency Management assign Location. Process TAT Cost MIS Management & Portfolio Management Performance demonstrates in monitoring /Managing RCU vendors, error free reporting, Sampler/Verifiers, trainings, Escalation Management, Overall reporting TAT Management, Timey FCU MIS and Billing Submission, Fraud Alert Circulation, Fraud trend Sharing, Data Mining. KRA3 Digital Initiatives. Hunter: - Use, Monitoring & Saving Internal Dedupe search & inhouse checks Closer TAT & catch vs match % of hunter cases, hit rate in desktop/online/market resources searches and inhouse checks. KRA4 Investigation& Deterrent setting. Cross checks of internal reports FI, Technical, Valuation and CAM A. Conducting Customer, Channel/Vendor & Internal meeting to investigate reported fraud cases and ascertain fraud perpetuation Point of resulting in all cases. B. Feedback sharing for making processs intact and deterrent setting. Timely submission of fraud tracker data. Participation in adhoc investigation with satisfactory closer result. E. To check for any process/Policy compromise at sourcing end. Review of Collection data proactively and identification of Gaps KRA5 Training A. Sampler/Business/U/w trainings. B. Vendor FCU training for sustained/Improved quality and delivery. KRA6 Additional Activities/Initiative A. Initiative undertaken for capability building of samplers/Vendors. B. Global directed behaviour face to face interaction, which are effective in conducting/Setup fraud identification. Conducting assets verification and feedback New trigger identifications.