Area FCU Manager (Bengaluru)

Job Purpose Responsible for the Risk Containment Unit (RCU) ensuring a risk free on boarding of the customers, investigation and any other ad-hoc activities keeping in line with the organization’s goal gaining leadership in affordable finance space though prudent risk control methods

Enabling Skill Sets & Qualifications Excellent understanding of current market practices in Fraud Detection, Investigation, Analytics, etc. 3+ years of progressively responsible experience in managing the Fraud detections process with NBFCs/HFC’s in the mortgage business

KRA's Key Result Areas (

Max 1325 Characters) Supporting Actions (Max 1325 Characters) General Overview of RCU process (Pre-Sanction Sampling, Fraud savings, Fraud Hit rate in Location

• Notional Savings in the assign location for all cases reported in fraud. Monthly Hit. Vendor/Agency Management assign Location.
• Process TAT
• Cost
• MIS Management & Portfolio Management
• Performance demonstrates in monitoring /Managing RCU vendors, error free reporting, Sampler/Verifiers, trainings, Escalation Management, Overall reporting TAT Management, Timey FCU MIS and Billing Submission, Fraud Alert Circulation, Fraud trend Sharing, Data Mining. Digital Initiatives.
• Hunter: - Use, Monitoring & Saving
• Internal Dedupe search & inhouse checks
• Closer TAT & catch vs match % of hunter cases, hit rate in desktop/online/market resources searches and inhouse checks.
• Investigation& Deterrent setting.
• Cross checks of internal reports FI, Technical, Valuation and CAM
• A. Conducting Customer, Channel/Vendor & Internal meeting to investigate reported fraud cases and ascertain fraud perpetuation Point of resulting in all cases.
• B. Feedback sharing for making process’s intact and deterrent setting.
• Timely submission of fraud tracker data.
• Participation in adhoc investigation with satisfactory closer result.
• E. To check for any process/Policy compromise at sourcing end.
• Review of Collection data proactively and identification of Gaps Training
• A. Sampler/Business/U/w trainings.
• B. Vendor FCU training for sustained/Improved quality and delivery. Additional Activities/Initiative
• A. Initiative undertaken for capability building of samplers/Vendors.
• B. Global directed behaviour face to face interaction, which are effective in conducting/Setup fraud identification.
• Conducting assets verification and feedback
• New trigger identifications.