Area Debt Manager-Flows-Loan Against Property

Job Requirements

About the Role

The Area Debt Manager is responsible for managing a team and coordinating operational recovery activities for an area credit portfolio within the assigned territory. This includes administering corporate policies and procedures, minimizing front-end delinquencies, and working closely with the legal team to manage defaults. The role involves end-to-end collection responsibility for the allocated area, contributing to the broader organizational objectives of the bank. This is a critical role with direct impact on the financial institution's budget planning.

Key Responsibilities

Primary Responsibilities

• Manage collections for specific products within the assigned area.
• Responsible for hiring and building strong team of Debt Managers.
• Ensure collection efficiency and control collection costs.
• Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
• Review account allocations and set collection targets for agencies and in-house teams.
• Follow up regularly with default customers through a dedicated team.
• Ensure adherence to legal guidelines by collection agencies and executives.
• Fix productivity parameters for in-house teams/agencies and monitor performance daily.
• Ensure adequate Feet on Street availability area-wise, bucket-wise, and segment-wise.
• Conduct background and reference checks for appointed agencies/DCTs and evaluate them regularly.
• Collaborate with the legal team to initiate legal action on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics and strategies for timely collections.
  
  

Secondary Responsibilities

• Attract and retain best-in-class talent for key roles within the reporting structure.
  
  

What We Are Looking For

Education

• Graduate – Any
• Post Graduate – Any
  
  

Experience

• Minimum of 4 years of experience in collections.
  
  

Skills and Attributes

• Strong leadership and team management skills.
• Excellent understanding of collection processes and legal guidelines.
• Ability to analyze delinquency trends and implement corrective actions.
• Effective communication and relationship-building skills.
• Proficiency in monitoring productivity and performance metrics.
• Strategic thinking and problem-solving abilities.