Area Debt Manager-Flows-Consumer Durable

Job Requirements

About the Role

The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to obtain sound legal advice for managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the broader organizational objectives of the bank. This is a critical role with direct impact on the financial institution's budget planning.

Key Responsibilities

Primary Responsibilities

• Manage collections for specific products within the assigned area.
• Ensure collection efficiency and control the cost of collections.
• Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
• Review account allocations and set collection targets by bucket for agencies and in-house teams.
• Follow up regularly with defaulting customers through a dedicated team.
• Ensure adherence to legal guidelines by collection agencies and executives.
• Monitor productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily.
• Ensure adequate Feet on Street availability area-wise, bucket-wise, and segment-wise.
• Drive the agencies and FOS to attain the monthly/quarterly and annual targets laid down by the Bank
• Scouting and empanelment of new agencies/CPs and nurturing them
• Give ground support to the Debt managers working under him
• Report any unethical practices to his superiors
  
  

Secondary Responsibilities

• Conduct detailed background and reference checks for appointed agencies and DCTs and evaluate them continuously.
• Collaborate with the legal team to initiate legal action on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics and strategies for timely collections.
• Build relationships with key clients to ensure timely collections.
  
  

What We Are Looking For

Education

• Graduate – Any discipline.
• Postgraduate – Any discipline.
  
  

Experience

• Minimum of 4 years of experience in collections.
  
  

Skills and Attributes

• Strong leadership and team management skills.
• Excellent understanding of collection processes and legal guidelines.
• Ability to analyze delinquency data and implement effective recovery strategies.
• Good communication and relationship-building skills.
• Proficiency in monitoring and improving productivity metrics.
• The person should be of unquestionable integrity