Area CX Manager
Kia India · Kolkata · onsite · Posted 21d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Area Manager Customer Experience for East Regional Office
Customer-Centric Mindset, Leadership, Technology & CRM Tools, Team Management, Analytical Skills & Strategic Thinking
Roles & Responsibilities
Customer-Centric Mindset, Leadership, Technology & CRM Tools, Team Management, Analytical Skills & Strategic Thinking
Roles & Responsibilities
- Implement CX Initiatives & CX programs at the dealership
- Implementation of Sales Standard Operating Processes at Dealership
- Conduct Sales Process Audits at dealership to check process gaps
- Analyze SSI and develop action plans in collaboration with dealers.
- Analyze PSI and formulate dealer action plans based on findings.
- Sales customer complaint Handling for the defined set of dealerships. Collect, analyze, and interpret customer
- feedback, surveys, and complaint data
- Implement and monitor Customer experience Improvement Action Plans.
- Support the recruitment of Sales Customer Care Managers (CCM)
- Assess manpower availability for key roles, including CCEs, hostesses, and other support functions.
- Coordinate for regional Salesforce campaigns by initiating actions across network
- Increase customer engagement through digital channels by promoting My Kia App registration &
- Customer Rewards program
- Implement key Digital Initiatives in the field like Dealer CRM, Virtual KEC etc
- Improve customer data quality across dealerships
- Track and report on Sales Exit Interviews.
- Review the performance of Dealer CX Teams.
- Prepare for and execute Customer Meetings and gather feedback on new programs.
Sourced from foundit
Skills
Customer experience Improvement Action PlansSales Process AuditsSales Standard Operating ProcessesCustomer Rewards ProgramCustomer Complaint HandlingCRM Tools
About Kia India
Kia India
Automobile
15.0k+
employees
1944
82 years old
Seoul
South Korea
About
Kia Motors manufactures vehicles globally and focuses on producing quality automobiles, responding to market demands with innovative designs and robust production capabilities.
Industries
Automobile
Employee ratings
2,315 reviews
3.9/ 5
Culture
3.7
Career growth
3.4
Work-life
3.7
Employees rate it well for
Salary228Senior Management170Work Culture169Work Environment147Working Hours/shift133
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