Area Collection Manager (ACM)

Role & responsibilities

Key Responsibilities

• Oversee end-to-end collections across assigned districts.
• Manage a team of Collection Managers, Collection executives, Collection Agencies, and Tele-callers.
• Monitor bucket-wise delinquency and drive recovery strategies.
• Conduct regular field visits, review difficult cases, and enable closures.
• Review daily/weekly MIS to track roll rates and NPA movement.
• Allocate and monitor caseloads for agencies & in-house team.
• Implement corrective actions for high-risk portfolios.
• Ensure compliance with RBI Fair Practices Code and internal collection policies.
• Coordinate with Credit, Operations, Legal & Sales teams for smoother resolutions.
• Recruit, train, motivate, and appraise field teams to improve productivity.

Preferred candidate profile

• 5 to 8 years of experience in Collections (NBFC/BFSI preferred).
• Proven experience handling large teams and multiple locations.
• Strong understanding of field collections, skip tracing, repossession, agency management, and settlement negotiation.
• Excellent communication, analytical, and leadership skills.
• Proficiency in Excel, portfolio analytics, and MIS tools.