Area Business Manager - Loan Against Property

Role and Responsibilities

Initiate daily, weekly, and monthly sales planning

Effectively communicate individual and team goals to the team and plan accordingly

Follow the daily sales plan for yourself and your team for all market activities

Ensure regular follow-ups to track team progress and make improvements as needed

Ensure proper planning and resource availability for all market activities; coordinate with the branch manager for activities involving other branch staff

Maintain daily sales efficiency by ensuring the team updates leads in the daily sales report

Call NPA customers regarding outstanding payments

Generate new business and ensure productivity every month

Obtain referrals from all customers, improve customer satisfaction to increase retention

Conduct one-on-one discussions with customers to understand their profiles; provide information to the credit team to reduce fraud cases

Improve branch sales efficiency and effectiveness

Conduct appropriate sales planning activities in the field to enhance customer engagement

Obtain referrals from all customers and call/SMS all leads to increase conversion rates

Re-engage past/HNI customers who have closed their accounts to bring them back to SBFC

Follow up on interest recovery for each customer to reduce penalty charges and enhance customer loyalty

Attend all training sessions on policy and process changes as required