AR Specialist - AR and Collections Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Inviting applications for the role of I2C- Collections

Work location: Noida(work from office)

Shift: Candidates must be willing to work 5 days from the office, with a US shift

Responsibilities

In this role, you'll be responsible for all the activities related to I2C domain

• Reconcile the agent account as per remittance provided by the account current agent
  
• To post the amount on policy bill lines received from Agent for policy premium
  
• Follow up with the agent on delinquent items and for the amount lying in suspense account
  
• Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics
  
• Provide relevant process reports on a timely basis
  
• Ensure adherence to established attendance schedules i.e. per predefined rosters
  
• Ensure adherence to company policies and procedures
  
• Coaching and grooming of team members to build a strong and efficient team
  
• Good analytical and problem-solving skills
  
• Ability to communicate verbally and through emails with businesses
  
• Eye for Detail and High level of accuracy
  
• Ability to prioritize effectively, be flexible as needs change
  
• Positive attitude with a focus on continuous process improvement and an open mind to change
  
• Proven ability to build effective working relationships with clients & internal stakeholders

Qualifications we seek in you!

Minimum Qualifications

• 2-8 years of collections experience with digital finance operations.

Preferred Qualifications/ Skills

• Working knowledge of healthcare RCM and claim lifecycle.
• Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
• Understanding of payer adjudication, denials, rejections, underpayments, and AR aging buckets.
• Ability to interpret EOB/ERA, claim status, payer correspondence, and account notes.
• Good verbal and written communication skills for payer and internal follow-up.
• Working knowledge of MS Excel and RCM/billing systems.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
• Work with the best Join 140 000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
  Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
  Lets build tomorrow together.
  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit ' paying to apply or purchasing equipment or training.