AR Calling-Team Leader-Immediate Openings

Job Description:

a. Customer related :

• Adhering to the SLA, and understanding Quality & Auditing parameters
• Anticipates areas where support or influence will be required and discusses situation/concerns with appropriate individuals.

b. People related:

• Addressing the technical queries raised by the team
• Identifying, recommending and implementing ways to increase the productivity and the quality of the team
• Identify key people and build good leaders and motivating team members
• Interacting with management, and put forth queries/concerns of the team

c. Process related :

• 2-3 years experience in managing voice / semi voice process within US Healthcare
• Accountable for the production and quality targets of the team
• Understanding and adhering to quality standards. Ensuring achievement of production and quality targets.
• Coordinating with the client on process related issues and updates
• Updating management on team performance
• Assisting manager in quality management, training, crisis management and administrative crisis.
• Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals
• Recommending benefits, bonus, incentives and promotions for the team to the Manager/ Sr. Manager
• Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks.

Required Skills & Qualifications:

• US health care (HIPAA/State Guidelines)
• Process SLA
• Awareness of ISO
• ISMS
• MS office
• Graduate in any discipline
• Minimum 4 years of experience in Voice
• Strong analytical and problem-solving skills
• Excellent communication and reporting skills
• Ability to work from office (WFO) and be flexible with night shifts
• Two way cab.
• Experience in healthcare revenue cycle management
• Experience in Healthcare-Voice process

Interested candidates can share their resume to

[email removed]