AR caller

Roles and Responsibilities :

• Manage accounts receivable calls to resolve customer queries, disputes, and issues related to medical billing and revenue cycle management.
• Identify and address denial reasons by researching patient accounts, communicating with healthcare providers, and resolving discrepancies.
• Collaborate with internal teams such as coding, claims processing, and patient access to ensure accurate account information and timely payment collection.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 1-3 years of experience in AR calling or similar role in hospital administration or revenue cycle management.
• Strong knowledge of medical billing processes, regulations, and industry standards (e.g., HIPAA).
• Excellent communication skills for effective phone conversations with patients/families/healthcare providers.
• Ability to work independently in a fast-paced environment while maintaining attention to detail.