Apprentice

Role & responsibilities

An apprenticeship is on the job training, designed to help apprentice develop their skills and achieve a nationally recognized standard. Apprentices get opportunity to gain practical work experience and develop skills including communication skills, customer service orientation, teamwork, professionalism & work ethics

Program Framework • 6 month & 12 months of Paid Apprenticeship with on-the-job training for 12th completed and graduate freshers respectively • 9 hours (including 1hour break) per day and 5 days working • Online Assessment on prior to Apprenticeship Completion • Government recognized & Starbucks co-branded certificate on successful completion of the program

Summary of Key Responsibilities during OJT Responsibilities and essential job functions include but are not limited to:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks while maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

• Welcomes and connects with every customer, anticipates customer and store needs by constantly evaluating environment and customers for cues by appropriately suggesting product to every customer to enhance service
• Demonstrates the Just say Yes behavior by taking care of customer needs & delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed

• Recognizes and reinforces individual and team accomplishments by using existing organizational methods
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Follows Tata Starbucks operational policies and procedures
• Follows health, safety and sanitation guidelines for all products & maintains a clean and organized workspace so that partners can locate resources and product as needed
• Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required

Preferred candidate profile

No previous experience required

• Minimum education qualification 10th, 12th/Diploma+ for 6 months Apprenticeship / Graduation in any field for 12 months Apprenticeship

Basic Qualifications

• Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meets store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.
• Engages with and understands our customers, including discovering and responding to customer needs through clear and pleasant communication.
• Meets required dress code.
• Prepares food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
• Available to perform many different tasks within the store during each shift

Required Knowledge, Skills and Abilities

• Ability to learn quickly & ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team & ability to build relationships

Competencies • Winning with integrity • Working together • Achieving results • Helping others succeed • Living our mission and values • Making every customer feel special