Apprentice

The Global Customer Research and Solution team is responsible for handling complaints received from Customers and Merchants in a way that is fair, consistent and timely. Additionally, we manage in-depth regulatory claims and requests from customers in respect to RBI Guidelines as well as liaising with the Financial Ombudsman to ensure full transparency and integrity.

Our Complaints Analysts are responsible for thoroughly investigating all sides of a complaint, speaking to customers to fully understand every aspect of the problem. You ll explore all of our systems and processes, gathering evidence and liaising with other teams to determine the correct outcome. You will then communicate your findings in writing and via telephone.

The role will be very varied and successful applicants will receive full training and support to ensure that they have the knowledge to cover complaints for all areas of the Blue Box - including Consumer, Commercial and Merchant.As such, an inquisitive mind and a self-starting attitude is a pre-requisite.