Apprentice - Service Engineer

How you can make an impact

You will support the Service team in installing, maintaining and servicing manual liquid-handling devices and pipettes. This role will provide hands-on exposure to laboratory equipment, customer service, calibration processes and service-business operations while helping customers keep their instruments reliable and fit for use.

• Support the installation of manual liquid-handling devices at customer sites under the guidance of experienced Service Engineers.

• Assist with breakdown service activities for liquid-handling devices, including basic inspection, troubleshooting and corrective service actions.

• Assist with preventive maintenance and routine servicing of liquid-handling devices and pipettes.

• Support pipette repair activities, including inspection, cleaning, disassembly, assembly and functional checks as required.

• Assist with pipette calibration activities in accordance with defined procedures and quality requirements.

• Maintain accurate records of service visits, maintenance activities, repairs and calibration work.

• Support the generation of service revenue through billable service activities and assist with payment collection follow-up when required.

• Communicate professionally with customers regarding service visits, schedules, requirements, action plans and pending activities.

• Assist in preparing and sending service proposals in coordination with the Service and Sales teams.

• Support customer presentations, product demonstrations and basic user guidance under supervision.

• Work closely with the team to support customer requirements and service opportunities.

• Assist in collecting and sharing market feedback, including customer needs, product observations and service-related opportunities, with management.

• Support revenue management activities by maintaining updated records of service opportunities, proposals, invoices and pending payments.

• Assist with complaint management by recording customer concerns, coordinating follow-up and supporting timely resolution.

• Execute assigned tasks systematically and meet defined productivity, throughput, quality and service standards.

• Complete service reports and other documentation accurately and on time.

• Follow all company safety procedures, quality requirements, service processes and reporting standards.

• Demonstrate willingness to learn new products, technical procedures and customer-service practices.

• Freshers and candidates seeking an apprenticeship are encouraged to apply.

• Diploma, ITI, B.E. or B.Tech in Electronics, Biomedical Engineering, Instrumentation Engineering or a related technical discipline will be preferred.

• Interest in laboratory equipment, precision instruments, technical service and customer support.

• Basic understanding of mechanical, electronic or instrument-handling concepts will be an advantage.

• Willingness to learn pipette operation, maintenance, repair and calibration procedures.

• Systematic and disciplined approach to completing assigned tasks.

• Ability to follow technical instructions, safety procedures and standard operating practices carefully.

• Good attention to detail when handling pipettes, liquid-handling devices, tools and service records.

• Customer-focused attitude with clear and professional communication skills.

• Dedication to work, punctuality, reliability and timely reporting of activities.

• Ability to work collaboratively with Service, Sales and Branch teams.

• Basic knowledge of Microsoft Office and willingness to learn CRM and service-reporting systems.

• Ability to meet defined productivity, throughput and quality norms.

• Willingness to travel to customer locations as required.

• Demonstrated interest in contributing to team and organizational goals.

• Hands-on technical learning. You will gain practical experience in the installation, maintenance, repair and calibration of manual liquid-handling devices and pipettes.

• Structured development. You will learn through on-the-job training, guidance from experienced Service Engineers and exposure to defined service procedures.

• Customer-facing experience. You will develop professional communication, customer-service and presentation skills through supervised customer interactions.

• A strong foundation for growth. You will build the technical and commercial skills needed to progress toward a Service Engineer role.

• A collaborative environment. You will work with Service, Sales and Branch teams in a supportive, learning-focused workplace.

• Purpose and impact. You will help laboratories maintain reliable liquid-handling equipment that supports accurate and consistent scientific work.