Apprentice - Customer Service

Portfolio Overview

The PSCC operations team is dynamic team consisting of multiple portfolios for phone bank customer Service. The portfolio is worked out of Hyderabad in India, Manila/Cebu in Philippines and multiple locations in USA. It supports Payment Solutions and Care Credit client. As a Representative, Customer Service, you will play a pivotal role in driving world class Customer experience for the process and resolve queries over the phone.

Role Summary

• The Representative, Customer Service associate has to answer calls and to respond to general customers inquiries, concerns and complaints.
• Arrange for services requested by the customer.
• Project a professional Company image through phone interaction.

Key Responsibilities

• Customer Focus - Service calls related to credit card from customers based out of US. Solve queries and concerns on the call.
• Arrange for Services required by the Customers.
• Provide customer with Product and Services information.
• Follow up on Customers inquiries and resolve.
• Recognize, document and alert the Supervisor of trends in Customers calls. Recommend Process Improvements.

Required Skills / Knowledge

• Should have excellent Customer centric attitude.
• Excellent English Language Communication Skills.
• Strong written, verbal communication and interpersonal skills
• Working Knowledge of Computers.
• Professional Phone etiquettes and ability to work with teams.
• Should be willing to work in rotational shifts / weekends and be flexible for night shift timing.
• Education qualification to be 10+2 or Graduation.

Desired Skills / Knowledge

• Previous experience in a call center environment.
• Excellent English Language Communication Skills

Work Timings

8 AM EST to 12 PM EST (purely night shifts) rotational shifts including weekend working (subject to change as per business requirements).

Internal applicants

• Understand the criteria or mandatory skills required for the role, before applying.
• Inform your Manager or HRM before applying for any role on Workday.
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• Internal Synchrony guidelines of 12 months in SYF and 12 months in current role will apply for internal candidates.

Grade/Level

04

Job Family Group

Customer Service Operations

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.